RIDER CODE OF CONDUCT

 CIRCUIT TRANSIT INC.

 

Version Date: February 7, 2023 

 

Circuit Transit Inc. has taken measures to ensure the safety, security, comfort and convenience of all those who use our services. Riders also have a responsibility to themselves and others to ensure that everyone has a safe trip. Riders shall treat other passengers and Circuit drivers with consideration, patience, respect and civility. In the interest of promoting a safe and pleasant journey for all those aboard, all riders must abide by the Circuit Rider of Code of Conduct. Any rider violating this Code will be prohibited from using Circuit services.

A person is prohibited from committing the following acts on a Circuit vehicle unless otherwise specified herein: 

1. Smoke or expel the residue of any tobacco product including chewing tobacco, vaporizers and electronic cigarettes.

2. Consume any alcoholic beverage or possess an open container of any alcoholic beverage.

3. Eat or drink.

4. Engage in disruptive, disturbing behavior including: loud conversation, profanity or rude insults, fighting, harassing other passengers, or operating any electronic device used for sound without an earphone(s). Riders must respect their fellow passengers. 

5. Poor personal hygiene. Riders must maintain good personal hygiene to not offend other passengers. An individual whose bodily hygiene is so offensive as to create a nuisance to other passengers will be denied passage.

6. Spitting, urinating, defecating, vomiting or creating unsanitary conditions. To protect the health of all passengers, passage will be denied to any passenger whose bodily fluids are exposed including open wounds, blood and other bodily secretions. 

7. Touching, inappropriate comments and/or Inappropriately exposing oneself.

8. Carry or possess any weapon including firearms, knives and sharp objects. 

9. Possess or transport any flammable liquid, combustible material or other dangerous substance such as fireworks, gasoline, kerosene or propane.

10. Litter.

11. Vandalize a Circuit vehicle or Circuit property by writing, marking, scribbling, defacing or causing destruction to the vehicle or property in any manner.

12. Beg or solicit by accosting another person.

13. Possess, use or sell any illicit substance.

14. Enter the vehicle without proper fare payment when required. Refusing to pay the proper fare is unlawful, and can result in arrest. 

15. Interfere with the operation of a Circuit vehicle. Riders will always comply with the instructions of the Circuit driver regarding the vehicle’s operation and matters of safety.

16. Threaten, harm or assault a Circuit driver or passenger.

Any person who violates one or more of these regulations may be warned, ordered to immediately leave a Circuit vehicle by a Circuit driver and/or forfeit the privilege of being allowed to use Circuit services. Situations where a person refuses to leave a Circuit vehicle being ordered to do so may be handled by the Police Department or other appropriate law enforcement agencies.

This policy does not seek to limit or conflict with any federal, state, or local law or ordinance; or to prevent any law enforcement agency or entity from taking any lawful action against any person on a Circuit vehicle. 

 

Rider and Driver Ratings 

To better serve our community, riders and drivers have the opportunity to rate one another from 1 to 5 stars based on the Circuit ride experience. 5 stars is the best!* Ratings are anonymous making both riders and drivers accountable for their behavior. Was the rider rude and disrespectful? Was the vehicle clean and the driver friendly? Circuit reviews the ratings to maintain a safe, respectful and pleasant environment for riders and drivers. Riders with consistently low ratings may be warned and/or forfeit the privilege of being allowed to use Circuit services. Drivers with low ratings will be reviewed by Circuit and appropriate action will be taken. The rating tool allows Circuit to provide the quality experience that you expect from us. 

 

Pets in Circuit Vehicles
We love having pets along for the ride but welcome them at the discretion of each individual Driver and the other passengers in the vehicle. Please speak with your Driver when they arrive to confirm it is acceptable and remember to follow this pet etiquette: pets are not allowed on seats, your pet must stay on your lap or on the floor between your legs at all times, pets must remain inside the vehicle at all times.

 

Covid 19 Driver and Rider Responsibility

Based on guidance from the Centers for Disease Control and Prevention (CDC), Circuit wants to protect the health and safety of all riders and drivers in our vehicles. All riders and drivers are now required to agree to a few rules before using Circuit services: 

1. Stay home if you have COVID-19 or related symptoms

2. Wear a mask, it is required

3. Sanitize your hands before boarding the vehicle

4. Sit only one person per row unless you are a group of 2 or more riders in the same family

5. Keep the vehicle windows open when possible

6. Avoid touching surfaces

 

*Rider and Driver/Service Satisfaction rating scale, with 5 being the best:

• 5. Circuit is the best!.
• 4. A good experience.
• 3. I've had better rides.
• 2. I did not enjoy this ride.
• 1. There was a major problem