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Version Date: June 28, 2024


Circuit Transit Inc. has taken measures to ensure the health, safety, security, comfort and convenience of all those who use our services. Riders have a responsibility to themselves and others to ensure that everyone has a safe trip. Riders shall treat other passengers and Circuit drivers with consideration, patience, respect and civility. In the interest of promoting a safe and pleasant journey for all those aboard, all riders must abide by the Circuit Rider of Code of Conduct. Any rider violating this Code will be prohibited from using Circuit services.    

A person is prohibited from committing the following acts on a Circuit vehicle unless otherwise specified heren:
  1. Smoke or expel the residue of any tobacco product including chewing tobacco, vaporizers and electronic cigarettes.
  2. Consume any alcoholic beverage or possess an open container of any alcoholic beverage.
  3. Being under the influence of alcohol, a drug, or a controlled substance, and unable to care for one’s safety or the safety of others in the vehicle.
  4. Eat or drink.
  5. Engage in disruptive, disturbing behavior including: loud conversation, profanity or rude insults, fighting, harassing other passengers, or operating any electronic device used for sound without an earphone(s). Riders must respect their fellow passengers.
  6. Poor personal hygiene. Riders must maintain good personal hygiene to not offend other passengers. An individual whose bodily hygiene is so offensive as to create a nuisance to other passengers will be denied passage.
  7. Spitting, urinating, defecating, vomiting or creating unsanitary conditions. To protect the health of all passengers, transportation will be denied to any passenger whose bodily fluids are exposed including open wounds, blood and other bodily secretions.
  8. Touching, inappropriate comments and/or Inappropriately exposing oneself.
  9. Carry or possess any weapon including firearms, knives and sharp objects.
  10. Possess or transport any flammable liquid, hazardous material or other dangerous substance such as fireworks, gasoline, kerosene or propane.
  11. Litter.
  12. Vandalize a Circuit vehicle or Circuit property by writing, marking, scribbling, defacing or causing destruction to the vehicle or property in any manner.
  13. Beg or solicit by accosting another person.
  14. Possess, use or sell any illicit substance.
  15. Enter the vehicle without proper fare payment when required. Refusing to pay the proper fare is unlawful, and can result in arrest.
  16. Enter the vehicle without clothing and footwear.  
  17. Interfere with the operation of a Circuit vehicle. Riders will always comply with the instructions of the Circuit driver regarding the vehicle’s operation and matters of safety.
  18. Threaten, harm or assault a Circuit driver or passenger.
  19. Noncompliance of lawful orders given by Circuit driver consistent with this Code. 

Any person who violates one or more of these regulations may be warned, ordered to immediately leave a Circuit vehicle by a Circuit driver and/or forfeit the privilege of being allowed to use Circuit services. Situations where a person refuses to leave a Circuit vehicle being ordered to do so may be handled by the Police Department or other appropriate law enforcement agencies.

This policy does not seek to limit or conflict with any federal, state, or local law or ordinance; or to prevent any law enforcement agency or entity from taking any lawful action against any person on a Circuit vehicle. 

Rider and Driver Ratings 

To better serve our community, riders and drivers have the opportunity to rate one another from 1 to 5 stars based on the Circuit ride experience. 5 stars is the best! Ratings are anonymous making both riders and drivers accountable for their behavior. Was the rider rude and disrespectful? Was the vehicle clean and the driver friendly? Circuit reviews the ratings to maintain a safe, respectful and pleasant environment for riders and drivers. Riders with consistently low ratings may be warned and/or forfeit the privilege of being allowed to use Circuit services. Drivers with low ratings will be reviewed by Circuit and appropriate action will be taken. The rating tool allows Circuit to provide the quality experience that you expect from us. 

Rider and Driver/Service Satisfaction rating scale, with 5 being the best: 
5. Circuit is the best! 
4. A good experience. 
3. I've had better rides. 
2. I did not enjoy this ride. 
1. There was a major problem

Pets in Circuit Vehicles

We love having pets along for the ride but welcome them at the discretion of the Driver and the other passengers in the vehicle. In some jurisdictions, only service animals are allowed to ride. Please speak with your Driver when they arrive to confirm it is acceptable.

Dogs must be leashed and can ride on the lap of the rider or the floor between the rider’s legs; all other pets must be carried in a small closed container on the lap of the rider or the floor between the rider’s legs. All pets must remain inside the vehicle at all times. 

Violations of the pet policy can result in the rider and their pet being required to vacate the vehicle per the direction of the driver or further discipline to the rider including banning of non-service animals for repeat violations.

Service Animal Policy 

Service animals are defined in the Americans with Disabilities Act (ADA) as “any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.” Animals that meet this definition are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government. Riders traveling with a service animal should notify the Driver immediately upon boarding.




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