Learn how to add payment methods and see charges on your account when taking a paid Circuit ride.
At Circuit, we aim to be the most affordable on-demand ride share option for you and your community. Each of our locations has different pricing structures. We design our services with our transportation and advertiser partners, and work to keep our services as affordable as possible. Learn more about our pricing here.
If you plan to request a ride in a paid market, you will need to add a payment method to your account before requesting a ride. You will not be charged unless you take a paid ride.
How to add a credit or debit card to your account
Circuit accepts major debit and credit cards to pay for your rides. Please enter your card information before requesting a ride to ensure a seamless experience.
- Click the 3 horizontal lines in the top left corner of the screen then click Payments on the side navigation bar.
- Under Payment Method, click “Add Card” and enter your card details.
- Press save card.
How to add a promotional code to your account
Circuit or its partners may offer promotional codes at various times to riders in our Paid Locations.
- Open the location in which you want to add a promotional code. Our promotional codes are tied to specific locations, and cannot be applied across multiple locations.
- Click the 3 horizontal lines in the top left corner of the screen then click Payments on the side navigation bar.
- Under Payment Method, click "Add Promocode" and enter the given promotional code.
- Promo codes are case sensitive.
- You can only activate one promotional code at a time per location.
- Promotional code value will be added to your next applicable ride(s).
You must already have a payment method inputted on your account to use a promotional code, even if the promotional code covers the entire value of your requested ride.
When will I be charged?
If you take a ride in a market with a fare, you will be charged once your Driver confirms your pick up. The price will be displayed to you before you confirm your ride.
After you confirm your request, before you are connected to a Driver, a payment intent will be confirmed with your bank. At that time, a preauthorized hold will be created for the total cost of the ride and you will receive an email with the charge hold details.
If your ride does not connect to a driver or is canceled before pickup, the charge hold may remain visible in your bank account for up to eight days. In this event, please note you were not charged for your request and the funds remain yours.
After your ride, you will be sent a ride receipt with your ride details. Please keep this receipt for your records.
Requesting a Refund
If you suspect you have been mistakenly charged for a ride, please reach out at ridecircuit.com/rider-inquiry to get in touch with our team. We will request to see your emailed ride receipt to verify the charge.
Once you have your receipt and see the charge in your bank account, please reach out to use at ridecircuit.com/rider-inquiry to formally request a refund.
After your information is submitted, our team will confirm the details and update you on your refund status.