How do I pay for my rides?

At Circuit, we aim to be the most affordable on-demand ride share option for you and your community. Each of our locations has different pricing structures. We design our services with our transportation and advertiser partners, and work to keep our services as affordable as possible. Learn more about our pricing here.

If you plan to request a ride in a paid market, you will need to add a payment method to your account before requesting a ride. You will not be charged unless you take a paid ride.

How to choose a payment method

Rides can be paid for with one of multiple options: a credit card, Apple Pay on iOS, Google Pay on Android, or stored funds. 

1. Tap the 3 horizontal lines in the top left corner of the screen then tap Payments on the side navigation bar to open the menu. 
2. Tap "Wallet"
3. Select from one of the payment method options availabe to you.

Payment methods can also be selected or swapped during ride confirmation. 

How to manage stored funds

Stored funds can be added to your Circuit Wallet to help cut down on the number of transactions per ride and, in select locations, ride discounts are offered if stored funds are used as your preferred payment method. 

From the Wallet page you can view your stored funds balance, add funds, and view your stored funds transaction history.

1. Tap the 3 horizontal lines in the top left corner of the screen then tap Payments on the side navigation bar to open the menu. 
2. Tap "Wallet"
3. Tap Manage funds

Stored funds can only be used to pay for rides.

How to add stored funds

Stored funds can be added to your Circuit Wallet by purchasing one of the availabe pre-set fund options. 

You must use a credit card, debit card, Apple Pay, or Google Pay to add stored funds to your Circuit Wallet.

1. Tap the 3 horizontal lines in the top left corner of the screen then tap Payments on the side navigation bar to open the menu. 
2. Tap "Wallet"
3. Tap "Manage funds"
4. Tap "Buy" next to your selected option 
5. Confirm payment with your credit card, Apple Pay, or Google Pay

Stored funds can only be used to pay for rides.

How to add a credit or debit card to your account

Circuit accepts major debit and credit cards to pay for your rides. Please enter your card information before requesting a ride to ensure a seamless experience. 

1. Tap the 3 horizontal lines in the top left corner of the screen then tap Payments on the side navigation bar to open the menu. 
2. Tap "Wallet"
3. Under Payment Method, tap “Add Card” and enter your card details. 
4. Tap save card.

How to add a promotional code to your account

Circuit or its partners may offer promotional codes at various times to riders in our Paid Locations. 

1. Open the location in which you want to add a promotional code. Our promotional codes are tied to specific locations, and cannot be applied across multiple locations.
2. Tap the 3 horizontal lines in the top left corner of the screen then tap Payments on the side navigation bar to open the menu. 
3. Under Payment Method, tap "Add Promocode" and enter the given promotional code.
   1. Promo codes are case sensitive.
   2. You can only activate one promotional code at a time per location.
4. Promotional code value will be added to your next applicable ride(s).

Promotional codes must be added to your account before you make your ride request to activate the discount. 

When will I be charged?

If you take a ride in a market with a fare, you will be charged once your Driver confirms your pick up. The price will be displayed to you before you confirm your ride.

After you confirm your request, before you are connected to a Driver, a payment intent will be confirmed with your bank. At that time, a preauthorized hold will be created for the total cost of the ride and you will receive an email with the charge hold details. 

If your ride does not connect to a driver or is canceled before pickup, the charge hold may remain visible in your bank account for up to eight days. In this event, please note you were not charged for your request and the funds remain yours.

If you use stored funds to pay for your ride, a payment intent will not be created and you will not see any holds on your account.

After your ride, you will be sent a ride receipt with your ride details to the email on your Ride Circuit account. Please keep this receipt for your records. 

Requesting a Refund

If you suspect you have been mistakenly charged for a ride, please reach out at ridecircuit.com/rider-inquiry to get in touch with our team. We will request to see your emailed ride receipt to verify the charge. 

Once you have your receipt and see the charge in your bank account, please reach out to use at ridecircuit.com/rider-inquiry to formally request a refund. 

After your information is submitted, our team will confirm the details and update you on your refund status.